1️⃣ Why Providers Would Still Use the RPM Portal (Even With EHR Patient Portals)

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The RPM Portal (SuiteDash) solves several real-world gaps that EHR portals cannot or will not address:

🔹 A. Unified Experience Beyond the EHR

• EHR Portals = Clinical Data. They focus on lab results, appointments, and messages.
• RPM Portal = Business Operations. It connects everything else — billing follow-ups, workflow automations, service requests, project tracking, custom forms, AI-generated reports, patient education, and more.
• It becomes a “practice-customer ecosystem” rather than just a clinical file cabinet.

🔹 B. Cross-Functional Hub

EHRs rarely let non-clinical teams (billing, management, marketing, admin) collaborate with patients or business partners.
RPM Portal does:

• Finance team can share billing statements, payment links, or claim status.
• Marketing can push campaigns or referral programs.
• Admin can track forms, projects, or vendor relations — all in one secure login.

🔹 C. AI-Driven Operational Layer

EHRs are rigid. RPM Portal (as a SuiteDash child account) allows embedding AI workflows that handle:

• Automated pre-auth checklists and task triggers.
• Predictive analytics dashboards (denial patterns, patient-pay trends).
• Custom GPT integrations for triage, form completion, or chatbot responses.

🔹 D. Custom Branding & Ownership

Providers get a white-labeled, branded digital experience — e.g. “MyClinic Hub” — showing patients that the practice is innovative, tech-forward, and independent of the EHR vendor’s ecosystem.

🔹 E. Beyond Patients: For Business-to-Business (B2B) Relations

EHR portals don’t help providers manage:

• Employer contracts,
• Vendor partnerships,
• Referral partners,
• Insurance audits,
• Practice consultants.
  RPM Portal allows secure B2B communication, document sharing, and performance tracking all under the same umbrella.

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2️⃣ Creative, AI-Driven Revenue Applications of the RPM Portal

Providers can transform the RPM Portal into a digital relationship engine — not just an admin tool. Here’s how:

💡 A. “Patient Loyalty & Wellness Memberships”

• Create subscription plans for chronic care, wellness coaching, or telemonitoring (e.g. $29/month for diabetic management support).
• RPM Portal automates billing, communication, and progress tracking.
• AI can nudge patients based on missed metrics or visits.

💡 B. “Virtual Second Opinion” or “Micro-Consult” Programs

• Use the portal as a secure intake and payment platform for quick opinion reviews or pre-consult screenings.
• AI summarizers prep physician notes before the session — boosting efficiency and revenue per hour.

💡 C. “Patient Education Store”

• Offer self-paid educational micro-courses (nutrition, rehab, chronic care plans) inside the portal.
• Automate delivery via SuiteDash courses or file vaults.
• AI chatbot acts as a 24/7 health coach, keeping engagement high.

💡 D. “Clinical Data Monetization with Consent”

• Aggregate anonymized insights (from patient self-reports) and share with pharma or analytics partners ethically.
• RPM Portal can automate consent tracking, anonymization, and reporting — turning compliance into a revenue opportunity.

💡 E. “AI Concierge / 24-7 Digital Front-Desk”

• AI assistant inside the portal handles FAQs, triage, appointment requests, and billing questions.
• Cuts admin cost while improving accessibility.
• Especially useful after hours — a strong differentiator from other clinics.

💡 F. “Business Expansion Arm”

• Providers can run affiliate programs via the portal — referring partner services (lab, imaging, specialists) and receiving commissions.
• The RPM Portal manages the referrals, reporting, and payouts.

💡 G. “Corporate & Wellness Partnerships”

• Employers can access sub-portals for their staff enrolled in wellness programs or occupational health monitoring.
• AI reports aggregate trends for the employer, while protecting PHI.

💡 H. “Performance & Reputation Management”

• Integrate post-visit surveys, review automation, and Net Promoter Score tracking.
• AI sentiment analysis can highlight unhappy patients early.
• Helps clinics maintain 5-star reputation without hiring an agency.

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3️⃣ Get Your “Revenue Relationship Engine” – Not Another Portal

Your EHR handles your records. The RPM Portal handles your relationships — with patients, staff, payers, and partners. It’s where your business lives, not just your charts.”

Consider this:

• “While your EHR portal manages clinical data, the RPM Portal manages customer loyalty, payments, and AI-driven business growth.”

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Concerns or Questions?

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